Every year two billion people take it to the sky and that is more the combined populations of China, USA and Russia. All have one thing in common (i.e. hunger for food), and the question in here is ‘how to deal with this hunger?”.

Emirates Flight Catering, is the world’s largest airline catering and provides catering and ancillary services to airlines that are operating at this busy regional hub. Astonishingly, the company provided 42.5 million meals in 2011. Currently, the daily average catering uplift is 118,000 meals to 340 flights.

It is based in Dubai International Airport. A perfect example would show how the company’s manage its operations. Whenever, a plane lands at the airport, and after unloading the passengers, in less than an hour the planes have to be cleaned, fully stocked and ready to fly. An amazing thing is the way the catering carts are bring moved from the largest kitchen in the world to the planes which shows
efficient and effective operations.

The steps of the journey are as follows:

Step One: the carts move in an electric power monorail system and they stretch in three floors where they get emptied, cleaned and ready in 25 minutes. The carts move in a spectacular way using these electrical systems. All are controlled in a central monitoring system. The carts move in here as we want, just the way of controlling objects in games where they are directed to different locations, either for storage, repair or reuse. All is done at the press of a button.

Step Two: the kitchen where all the types of meals are prepared every morning, serving all the needs of the passengers. Everything is prepared in hand by qualified chefs. After preparing the food, they are kept in giant fridges to be saved at the required safe temperature and it becomes ready to be assembled.

Step Three: take back all the carts after they are loaded with trays filled with food.

Question worth mentioning: is this best way to serve our customers? Is there any different way to do it?

 

Watch this amazing video and you will get to know: http://www.youtube.com/watch?v=M6vBo_uTGlY