ServiceBridge is a technology company that revolutionizes the service industry. With cloud based job scheduling tools and mobile features it accelerates the way your business functions in many ways. Most companies today still use pen and paper which results in a total fiasco when it comes to organizing all of your files, accessing customer history, and dispatching jobs. With ServiceBridge you run your business without any use of paper, access to all customer data, and on the fly dispatching tools. When a new customer calls you and requests a service such as rodent removal you must be as organized and quick as possible to get to the customers location to resolve their issue. You begin by entering the customer information into the database. If a customer already exists, the system will notify you so you do not duplicate a record. The auto suggest features do not require to enter the full customer location as it will pre-populate the fields for you. Once the customer is created you can proceed with creating a job. Once the job is created it will appear on the dispatch board. The dispatch board shows all technicians jobs for the day and their duration. This let’s you see which technician is available to perform the job. To bring it up a notch, the Geo-Tracking feature opens up a map which displays all of the technicians routes and their exact location. This allows you to view the unassigned job and see which technician is the closest to the customer’s location and can address their issue quickest. As soon as the dispatcher assigns the job to best fit technician, then they receive a push notification on their mobile device saying that a new job has been assigned to them. All they have to do is refresh their device and it will appear in their Jobs Due Today category. When the technician arrives at the job, the office is able to see the exact arrival time back in the office. The technician can then add products/services to the job, add notes, capture photos, collect a payment, and have the customer sign off on the job illustrating that the job has been done to complete satisfaction. The best part is that all information syncs back to the office in real time. Once the job is finished, then both the office and customer receive a copy of the work order receipt with the photos attached and signature printed. Since ServiceBridge is fully integrated with QuickBooks, you can then push the finished into QuickBooks online with one click, and invoice the customer. The best part is that ServiceBridge cloud is optimized to run in any browser, including an iPad. So just try to image how nice it would be to run your entire business from a beach sipping on a margarita.
Why do you think so many businesses are still running their businesses using pen and paper opposed to going paperless with the latest tools and technologies such as ServiceBridge? Has a technician ever preformed a service at your home that while documenting all information using a mobile device such as a tablet?