Is that easy to be a restaurant manager? Most people’s answer will be YES. I was working at a restaurant before, so i know it is not that easy to be a restaurant manager. On the contrary, it is under many pressure. Restaurant management involves in many different aspects, including inventory ,dealing with staff, public relations, customer service and so on. Managers are responsible for the business performance of their restaurant as well, such as service, health and safety, and maintaining high standards of food. Restaurant managers also ensure that restaurants operate efficiently and profitably while maintaining their reputation. They must coordinate all kinds of activities. Moreover, restaurant management combines strategic planning and day-to-day management activities, such as shift pattern organization and so on.
As a restaurant manager, there are many tasks for them to complete. Tasks of the restaurant managers are depending on the type of the restaurant, but usually include:
-Taking responsibility for the business performance of the restaurant. – Organising marketing activities, such as promotional events and discount schemes – Preparing reports at the end of the shift/week, including staff control, food control and sales and inventory. – Planning and coordinating menus.
– Coordinating the entire operation of the restaurant during scheduled shifts. – Managing staff and providing them with feedback. – Responding to customer complaints. – Meeting and greeting customers and organize table reservations. – Recruiting, training and motivating staff.
-Maintaining high standards of quality control, hygiene, and health and safety. – Checking stock levels and ordering supplies. -Preparing cash drawers and providing petty cash as required. – Helping in any area of the restaurant when circumstances dictate.
Absolutely, the working capacity of the restaurant manager is very largePersonally, I feel like it is not that easy to be a restaurant manager. However, how to be a successful restaurant manager? Here I have two advices:
1. Start out in a small role and learn the business. Some of the best managers started with their careers as waiters or hostesses, and they worked their way up from that position.Once you know everything of the restaurant, no matter who make any mistake, you will quickly know what happened and how to solve it because you have ever experienced it. As a restaurant manager, you must know everything of the restaurant. For this reason, try doing all the role at the restaurant so that get familiar about all the position. Career progression is very important when trying to move forward as a manager.
2. The customer is always right. This is the golden rule of business. It takes patience and a commitment to always putting the guest first and everything else second. Even if you don’t agree with a customer’s complaint, how do you handle it will determine if the customer comes back to your restaurant next time? It is actually a issue about the image of the restaurant. If a customer complains for no reason, but if you still serve them as they are right, they will be happy and will give you a positive feedback. They may recommend the restaurant to their friends and visit the restaurant next time. On the contrary, if the restaurant tell the consumer that it is not their fault, they might be angry, and give the negative feedback to others about the restaurant. They will never come back again.
Hope these tips are helpful for the people who are interested in the restaurant management. So do you still think that it is easy to be a restaurant management?