Mobile Technology: a FATAL error

Mobile technology exists almost anywhere we go today. Whether we carry it with us or whether we just interact with it at work or school, mobile technology is a big part of our daily lives. But what happens when mobile technology takes complete control and affects the quality of our work?

The healthcare sector is one area where mobile technology is making a major impact. While hospital, physicians, and nurses have adopted mobile technology to help reduce errors, mobile technology seems to be doing just the opposite in this field.

More doctors and nurses are relying on mobile technology for day to day tasks. The technology is meant to help prevent common types of errors. However, some doctors have reported that there is a lack of control on these mobile devices. Doctors and nurses are using mobile phones and iPads to browse the internet at their own convenience. Anything from checking personal email, browsing Facebook, and shopping online goes. What is even scarier is that this is occurring during important surgeries and when attention should be on the patients – and not mobile technology.

Already, medical errors due to mobile technology have occurred. A neurosurgeon was making personal calls during a surgery. This resulted in the patient being paralyzed. In another report, 55% of technicians who monitor bypass machines during heart surgeries said they talked on their phones and half said they texted.

Some doctors are outraged by the abuse of mobile devices in the medical world. While some are trying to implement some kind of control, it seems to be a hard effort. Most medical schools now encourage students to use iPads while in schools. Some schools like the Stanford Medical School are even giving students free iPads. Once they begin their professional careers, it becomes hard to decrease dependence on such devices.

Personally, I think that this is a very scary situation. I understand that technology is just about everywhere, but to have doctors and technicians use mobile devices while a surgery is being performed – seems very frightening to me. There needs to be a stricter control system in place that monitors what devices can be brought into an operating room. Doctors should not be making personal phone calls while operating on someone and technicians should not be texting while monitoring operating machines.

With the types of quality control standards that we discussed in class (ISO 9000, Six Sigma, and the Baldrige performance) I think that hospitals should look at Baldrige criteria. One of the criteria in Baldrige performance is workforce focus. Workforce focus deals with the workforce environment and building an effective workforce environment. It also looks at how you can engage your workforce to achieve organizational and personal success. Mobile technology could be monitored by Baldrige criteria. By looking at these types of issues, hospitals could improve how technology in the work environment affects quality and success outcomes.

What do you think? What kind of measures could be implemented so that mobile technology is controlled better in hospitals?


King of the Hill? Is Apple in Trouble?

Another day, another keynote by the great folks at Apple. It seems that this company continues to release products that are absolutely “magical”; but are they really?

On October 23, 2012 Apple released the iPad mini along with a slew of other products (13inch Retina MacBook Pro, updated Mac Mini, updated iMac) with a hoorah from the majority of the tech bloggers.  The iPad features a sleek new design incorporating a 7.9-inch screen packed into a lightweight chassis with incredibly slim bezel. This produces a beautiful product that will surely sell like hot cakes.

So what is the issue? Competition! Unlike the original 10inch iPad, the iPad mini launches into a market with some serious competition. The iPad mini has to contend with the likes of the Nexus 7 by Asus and the Kindle Fire HD by Amazon. On paper the competition sport much better specs and price points.


Most tend to agree the screen is the most important component of a tablet. Apple prides itself on producing products with screens that are the highest quality to produce the most like life images. Well if that is a fact, the iPad mini does not fit the bill. The Nexus 7 and Kindle Fire HD feature higher pixel density (216 PPI vs 163 PPI) that theoretically should produce a much higher quality images. That fact alone should make the iPad Mini a flop.

The second specification that many tend to focus on when buying a new device is the processing speed of the device. You guessed it the iPad mini falls short in this category. It uses Apple’s A5 chip employed in the iPad way back in 2011 unlike the competition that uses the latest quad-core chip by Nvidia – the Targa 3.

Third and probably the most important – price. The iPad mini is priced a full $130 higher then the more powerful competition. This will surely turn away some consumers.

Are we seeing the demise of Apple? Is apple slipping on the design of goods? Will Apple be the next Sony? Many Apple fans will argue that specs do not matter and I tend to agree. All the specs above do not necessarily mean anything if the device looks beautiful and functions as it should. The issue arises when the early adopters become disappointed with the products Apple releases. This is what I’m afraid is going on with the iPad Mini. Many tech writers and die-hard Apple geeks are absolutely disappointed with the specs and price point of the iPad Mini. What I am afraid of is there early adopters will spread their disappointment to the early and late majority of customers and hurt sales.


What do you think? Is Apple in trouble?