In our last class one of the things we learned about is inventory management which is one of the most important aspects of any business. Without control of product inventory, determining if the business has enough inventory on hand or how much product is needed to restock inventory would be difficult to ascertain. Not having enough inventories to meet the demands of consumers would be detrimental to a business and could lead to loss in customers and sales.
I am fully aware of the importance of inventory control and learned firsthand the effects it has on a business. One of the places I have worked at was a winery shop and the store had a certain Rosé champagne that was one of the best sellers. During the week of Valentine’s Day the store had a special on the popular Rosé champagne and I was in charge of ordering the champagne to restock our inventory. After taking inventory I needed to order 100 cases of Rosé champagne which has 6 bottles in each case. When I was placing the order online, I unknowingly ordered 10 cases instead of 100 and since we only received 10 cases the store did not have enough to accommodate our customers’ needs. So on Valentine’s Day the champagne that we had a special on was completely out of stock and we would have to wait a week to order the next shipment. The store loss potential sales because there was a good amount of people that came in and asked for that popular champagne. Now if I had double checked the order quantity then the shortage would not have occurred.
From this experience I understand the importance of inventory management and how vital it is for a business because sufficient inventory is needed to generate sales. Has anyone been in a situation where you had a shortage on products and had to tell customers that you were out? If so, how did you handle the situation and was the situation resolved?