Is Caterpillar’s Labor Management Leading To Its Demise?

Recently manufacturing employees at Caterpillar plants in Illinois and across the world suffered significant pay cuts as well as cuts to some of their benefits. Now Caterpillar is experiencing a backlash from its employees. At an Ontario plant, workers were locked out when they refused to accept a 50% pay cut. In response, Caterpillar moved production to Muncie, Indiana where workers were willing to accept the lower wages. In May of last year, Caterpillar threatened to cut health care and other benefits for employees at a plant in Joliet, which resulted in a three month strike. Workers were finally forced to accept the cuts and returned to work. Caterpillar is also currently in a dispute with workers at a Milwaukee plant.

On the contrary, Caterpillar’s earnings would not indicate a need to cut employee wages. The company earned almost $6 billion in profits this year from a record-setting $66 billion in sales. In addition, the average salary of executive at has increased by 56% in the last six years and CEO Doug Oberhelman’s salary has risen by sixty percent since 2011. He made $22 million last year. His rationale behind Caterpillar’s hard line on labor is that they have a need to stay competitive. He says the only reason executive salaries rose so greatly is because people in these positions are going to find other work if they don’t receive a competitive wage. Whether such a steep increase is justified depends on who you ask. At the same time, he believes he has no reason to raise employee wages when he can just easily open a plant in a Southern state, where workers would gladly accept lower wages. He also contends that workers these days are less skilled and thus don’t deserve more money.

Oberhelman has received opposition on both of these points. Opponents argue that the only reason workers seem less skilled is because too much is demanded from them for too little pay. They also say that manufacturing employees at nearby rivals Cat and Komatsu plants are paid $3-$4 more per hour for the same work. However, people in these positions have much less mobility because there are a lot less manufacturing jobs today.

Caterpillar needs to resolve this issue with its employees before serious damage is done. Their reputation is on the line, which could ultimately affect their bottom line. Constant conflict with its employees could result in reduced productivity and quality from them. I believe they should just pay their employees wages that are comparable to nearby competitors. If the company is profitable and executives are experiencing pay bumps, shouldn’t lower-level employees experience them too? Who do you think is right or wrong in this situation? Do you think Caterpillar’s ongoing conflict with its employees is going to hurt the company in the long run?

http://www.businessweek.com/articles/2013-05-16/caterpillars-doug-oberhelman-manufacturings-mouthpiece#p4

 

McDonald’s goes on a McDiet

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Most people associate McDonalds with the traditional meat and potatoes menu that they started with, the traditional cheeseburger and french fries.  However, in recent times the Oak Brook based chain, with its 68 million daily customers in over 119 countries has expanded their menu to include items that can satisfy all different types of taste buds   By implementing these new items, like the snack wraps, angus burgers, and steak bagels  McDonalds has tried to cover all territories of the fast food market.  They have even offered rib sandwiches and the most recent offering of mighty wings (traditional chicken wings). Since 2007, McDonalds has added over 60 items to their menu.

Lately, however McDonalds has started to eliminate items off of their menu.  Starting with the Angus Burger last month, McDonalds claims that 4 more items will soon be off their menu including the Caesar salads, McSkillet Burritos, Southern Style Biscuits and steak bagels.  This is in an effort to better manage a menu that has grown in the past 7 years.

Because McDonalds is such an excellent example of quality and process management, this article serves as a good example to look at the way the McDonalds handles and controls its processes.  The traditional idea of McDonalds was that it was a company that could do the basics and do them better than anyone else meaning serve traditional Cheeseburgers and fries in a quick, clean, and friendly restaurant and atmosphere better than any of its competitors.  Clearly it has done this as it is the biggest fast food chain in the world and as a matter of necessity for an ever expanding target market, the menu has swollen to a size the original owners would have never thought.

Therein lies obvious potential problems which I believe McDonalds has realized.  By having so many different products, it becomes difficult to effectively offer the same consistent quality of all of these items across the board.  This I believe is because of the numerous different processes each different item must go through before it reaches the consumer.  This ranges from ingredient storage, cooking, preparing, and delivery.  This also can cause process variation in McDonalds training process as the menu becomes harder to master for its employees.  With new items so frequently being added, McDonalds lends itself to a host of possible errors in everyday preparation of these items to its customers.

What McDonalds is doing by reducing its menu items slowly is going back to basics somewhat.  By creating a more manageable menu, McDonalds can better focus on improving on its continued improvement of processes already associated with existing menu items.  By Improving their base menu items, McDonalds should see an increase in customer satisfaction across the multiple countries it occupies.

Do you think that eliminating the numerous menu items listed and more will help McDonalds achieve a higher quality standard for its other items and improve more so on its current operations? How else could this move help McDonalds achieve higher quality across the company.

 

Sources:

Crains ” More food disappearing from McDonalds”

http://www.chicagobusiness.com/article/20130517/BLOGS08/130519794/more-food-disappearing-from-mcdonalds-menu

” WikiPedia McDonalds”

http://en.wikipedia.org/wiki/McDonald’s

Bloomberg New “McDonalds Cutting its Menu”

http://finance.yahoo.com/news/mcdonalds-reduce-menu-bloomberg-reports-101556997.html

Business Insider “McDonalds to Start Cutting Menu Items”

http://www.businessinsider.com/mcdonalds-to-start-cutting-menu-items-2013-5

 

New Technology in the Workplace

 

http://www.memetics.com/business-computer-monitoring/

 

How satisfied would you be if you compared the time you spend being productive on the computer to the time you spend distracted on the Internet or other computer programs? Auto-analytics is new technology that allows individuals to track daily activities and collect data. The technology can be especially beneficial if used in the workplace. After analyzing and collecting data, the employee can use it to improve his or her performance at work. This technology ranges from computer software and smartphone applications to wearable gadgets. The information gained from this technology gives employees insight on the factors that affect their productivity at work.

Auto-analytics are being used more frequently in the workplace. For example, a software called RescueTime can measure how much time you spend on a window on your computer and how long you are idle. The collection of data is then transformed into charts, so that you can readily see your productivity. The software also allows you to set alerts to help you stay on task. An employee, a programmer, believed chatting online was distracting him during work. The employee looked at how much time he spent chatting online during certain times and then looked at how much coding he wrote during that period. He found that the more he chatted online, the more coding he wrote. Chatting with colleagues actually increased his productivity, which he may not have known without using this technology.

Another program is called Luminosity, an online system that has games employees can play during their free time at work. The games can improve memory, thinking speed, and improve problem solving. Employees can play games that focus on specific skills or abilities that they believe need improvement.

Wave2 is a tool that monitors your pulse. Employees can use this to see what situations cause anxiety and increase their heart rate. The program can also recommend ways of reducing stress and anxiety, such as breathing exercises that can reduce heart rate during stressful situations.

Although these programs can be beneficial in a work setting, as mentioned by Wilson, “many workers might be reluctant to track what they do if they think the company might get access to the information, or use it against them.” Management can emphasize that the software often has privacy controls. Employees may also be more likely to use the new programs if they understand that it is intended for personal use and may not be monitored by the company.

Companies can increase job performance if employees track their own activities at work. Because of this, management should encourage the use of the programs, so that employees can willingly experiment with the program and improve their performance. Demanding the use of tracking may discourage employees and seem invasive. Ideally, management encouraging the use of the software would cause a desire in the employees to measure and improve their individual performance.

Would you be willing to track your activities using these new programs? Do you think many employees would be reluctant to try it? Do you think these programs will significantly improve job performance?

 

Source: Employees, Measure Yourselves

Mercedes’ Management pulling in Wealthy Chinese again

After Daimler’s CEO Dieter Zetsche sat in the Mercedes S-Class, he realized it would not recline as far as a seat in an airplane did, and therefore not give the same amount of comfort that the wealthy individuals that would buy this car are accustomed to. This was especially an issue in China where the car-owner sits in the back a lot of the time as they have chauffeurs. Zetsche had his designers recline to 43.5 degrees to make it more comfortable and luxurious and therefore more appealing to the wealthy Chinese. When the backseat reclines, the front seat automatically moves forward a bit to give more legroom, and the seats even have a massage feature for ultimate comfort.

Mercedes Revamps the S-Class to Lure China's Wealthy Buyers

To be able to realize that this is necessary is very impressive forecasting while also looking at the past sales and realizing that something is wrong. For the CEO to go out and try the features of the Mercedes S-Class and help come up with solutions shows the dedication he has to the company, and shows good management as well. It is rare that you hear that a chief executive officer figures out the issue a company has and makes it a point to fix it.

Chinese buyers account for more than half of all the sales of the S-Class, which makes improving the sales even more important. With Mercedes operating profit margin down in comparison to BMW and Audi, it is important that the sales of the S-Class are improving again because the profit margin is 25% for these cars. Zetsche was also smart

in realizing that innovating and improving this car is important to the bottom line of making more money, as it is the most profitable.

China is a huge market as the sales of luxury cars are projected to go up 12 percent annually up through the year 2020. Clearly the operations management of Mercedes is of highest quality, because being able to put together all of the factors I have talked about and realizing that perfecting the S-Class is essential is rather impressive.

A Mercedes S-Class can cost as much as 486,000 dollars in China due to very heavy import levies. Due to the halo effect, Mercedes is able to generally charge more for its other cars as well. Mercedes sold about 20,000 more of their luxury cars than BMW and a little over 40,000 more than Audi’s luxury car, so clearly Mercedes is the best at perceiving an image of luxury and highest of quality. With this fact in mind, Mercedes’ management needs to realize that they need to improve the sales of their other cars to become the most profitable company in overall again in comparison to their biggest rivals of BMW and Audi.

What do you think Mercedes can do to improve their sales and become the most profitable company again? Are you impressed by the improved S-Class moves?

Giving is Good Business: The TOMS Shoes Model

Blake Mycoskie’s new book “Start Something That Matters” is a must read for all entrepreneurs.  The humble owner of TOMS shoes has changed the way people are doing business by promoting philanthropy as a necessity.  He also implements trust as one of his key management strategies.  By giving back to people in need and trusting everyone in his organization Blake has created a company that is changing the world and the way we do business.

Blake credits the story behind TOMS shoes for their worldwide success and believes that every company should sell their story, not just their product.  His story is a simple one.  While traveling through Argentina he realized the astonishing number of people (mainly children) that did not have shoes, and with minimal research discovered that it was a serious health risk.  It was then that he came up with his “one for one” business model.  He would make simple fashionable shoes, and for every pair sold he would give one away to people in need.

When TOMS was founded Blake was the sole employee.  He had very little money and almost no product, but it was that resourcefulness that helped inspire him.  One resource that TOMS still relies on is interns.  Blake believes that finding clever young minds is key to success.  He would rather have employees that have not proven themselves in business because he feels like they are more driven, and the ideas that they have are new and intuitive.  These ideas are the ones that drive business.  People who have experience rely on tried and true concepts that do not equate to progress but simply to consistency.

The backbone of the TOMS shoes story is “one for one”.  For every pair sold a pair is given away, and Blake feels like this is the reason the company is so successful.  He believes that businesses should be more than a product because people want to feel connected.  We live in a world that thrives off staying connected through the internet, phones, television, and media, but we are still looking for new ways to feel like we are a part of something bigger.  TOMS gives you that satisfaction.  When you buy a pair of TOMS shoes you are not just buying shoes, you are becoming a part of a community while simultaneously helping someone half way across the world.

Blake’s business model is simple:  Find your story, face your fears, be resourceful without resources, keep it simple, build trust, and giving is good business.  The idea that a company’s only objective is to make money for its shareholders is rapidly decaying.  The more connected our world becomes only increases the ways we are looking to be a part of something.  I believe in Blake’s mission and believe that all entrepreneurs should “Start Something That Matters.”

What do you think about philanthropy as a for profit business model?  Would you trust your employees and use unproven ideas to drive your business?

The End of A Dynasty?: Clash Between Industry Titans

 

The battle for technological dominance is beginning to heat up. Apple and Samsung have been at each other’s throats competing over market share and cultural relevance for years now, with Apple seeming to come away the victor year after year. However, the momentum has seemed to shift in Samsung’s favor recently. So why the sudden change? In 2013, Samsung took a huge leap forward against their arch rival by enjoying a monumental 56% surge in sales pertaining to smart-phones. Whereas Apple only saw a disappointing 6.6% increase in sales within the smart-phone sector. Samsung now has a stranglehold on the market share, controlling 33% of the smart-phone division compared to Apple’s mere 18%. With this sudden charge in 2013, Samsung experienced soaring profits and revenue sales of $47.6 billion, a 17% increase compared to Apple’s 11% increase.

People are beginning to wonder why Apple has become so stagnant with their products, while Samsung continues to innovate, push the limits, and surpass new boundaries as a organization. As we all know, Apple as a company has gone through major changes when it comes to management ever since the passing of their charismatic and brilliant leader Steve Jobs passed away on October 5, 2011. However, they are not helping themselves with their lack of new products entering the market, along with their rather “elementary” tweaks to the iPhone 5 that have left many longtime customers of Apple disappointed and looking elsewhere for new and innovative mobile devices. For example, Apple upset a good portion of their customer base by changing the adapter that charges the battery life for a majority of Apple products. One of the major draws for Apple’s iPhone line was the fact that their mobile devices had become standardized with the ability for users to charge their phones just about anywhere, even if they forgot their phone charger because they could just use someone else’s. All the while Samsung continues to focus on the quality of their products by offering a wider range of specifications regarding smart-phones that have consumers clamoring for more. Also, Samsung’s new handset, the Galaxy S4, has premiered to critical acclaim among customers and could potentially threaten Apple’s iPhone as the gold standard among smart-phones in the industry.

Samsung has been able to achieve this triumphant comeback through intense quality focus and strong leadership throughout the organization. Especially at the top with former Chairman Kun-Hee Lee who strove for product quality so much that he took a trip to one of the company’s plants that had developed a batch of defected products and required all 2,000 employees to wear headbands that read, “Quality First”. Through this philosophy, Samsung has been able to efficiently produce quality products at a cheaper price compared to industry standards, which in turn allows them to charge a higher price that consumers are willing to spend. The end result, an incredible first quarter of 2013 for Samsung and a devastating blow to Apple. Will Apple recover from this disappointing 2013 start? Possibly with  the iPhone-5S. Or will Samsung continue jabbing away at heavyweight champ?

Source: http://www.forbes.com/sites/petercohan/2013/04/26/samsung-trouncing-apple-gangnam-style/

 

Strategic Alliances Between Video Game Developers and Media Firms

Strategic Alliances between Video Game Developers and Media Firms

By: Brett Halan

So basically the situation at hand is that media companies like Disney are starting to develop their own video games rather than export the development. The skill to develop and program games was once extremely rare and difficult to learn. Today it is being taught by more and more universities, and the skill is more widespread. Companies like Disney and PIXAR have a strategic alliance to create games like Toy Story and many others. They still do have an alliance, but Disney is experimenting by creating their own methods to creating games. Other media companies are following their lead as well.

These companies originally make a film that is later turned into a video game. Toy Story is an example of this process. The problem is that as of lately the video games that are extracted from original movies are not successful whatsoever. Disney and the others had to ask themselves why?  They concluded that the quality of the games is terrible. The video game developing companies spend much of their effort working on original pieces of work like Halo or Call of Duty that attract the largest consumer base. They spend little time on these movies turned video games because they are historically weak sellers. The quote “quality is subjective, and perception is reality” pertains directly to this situation. The only real person who can claim that one game has more quality over the other are the end consumers. The media companies and the developing firms are essentially making the same mistake over and over again, and they need to accept change.

To fix the lack of quality going into the games there are a few alternatives. The most popular is that the media firms are buying smaller video game development companies. They are expanding in a way to give them a higher amount of control over the end product. As we saw in class during the ball passing game, when you have control over the process and design the end result is improved. Another alternative could include simply end making video games based off movies.     

Overall, the consumers of the big box office movies seem to really enjoy the movies, so why are the video games not popular? Media firms blame the video game developers for not putting maximum effort into the games. There are a few questions we should consider. The first is how do the media firms go forward with improving the transcendent definition of quality of these games? The second question is how are the video game developers going to stay in business with their strategically aligned partners?

Even though the information for this post is from 2008 the information is still relevant for today. I imagine we will see less and less video games based off of movies in the meantime. Further down the road I imagine some movies will have a more advanced feature where you can control the action similar to a video game. Today they have alternative endings to movies, but I think that is just the beginning of interaction with the audience.    

Sources from:

M. Marr and N Wingfield (2008). “Big Media companies want back in the game.” The Wall Street Journal, February 19, 2008.

C. Salter (2002). “Playing to Win.” Fast Company. December. Pg. 80.

C. Edward (2008). “Morphing Video Games into Movies.” BloombergBusinessWeek. March 19, 2008. http://www.businessweek.com/stories/2008-03-19/morphing-video-games-into-movies

 

Playboy Plans to Open Club in India

(FILES) In this photograph taken on July 23, 2012, Indian Bollywood film actress Sherlyn Chopra poses during a press event for the first Indian woman ...

AFP – Getty Images file

(FILES) In this photograph taken on July 23, 2012, Indian Bollywood film actress Sherlyn Chopra poses during a press event for the first Indian woman to pose nude for ‘Playboy’ magazine in Mumbai. Plans to open India’s first Playboy club in coastal Goa state have hit a stumbling block.

 

Playboy, the magazine, has many connotations associated with it. By and large it has been a streamlining magazine brand for over 50 years and continues to grow. Due to the companies progressive popularity Playboy opened Playboy clubs, which feature female waitresses in black satin bodices, bow ties, cuffs, and bunny ears. While the clubs promote a healthy, classy atmosphere, they have increasingly been growing around the world. In fact, Playboy has been in talks to open a new club in India, off the coast of Goa. The club would be the first in India and would feature the waitresses in a dress more adapted to the Indian culture.

 

However, talks have been halted after the local politicians have vetoed the license to allow Playboy to move in and set up the club. Local authorities have been on record as saying that if the government does in fact approve the license, they are also in “support for prostitution in the area”, and that, “Playboy promotes vulgarity”. Many local residents and lawmakers have even been as serious as threating to go on a hunger strike if the club opened up in Goa. The promoters for the Playboy brand in India have said they need to rework the contract and “technical glitches” before anything can be finalized. Additionally, they have said they plan on opening other Playboy clubs in different cities around India, and that they will continue to try to push for the club in Goa.

 

Furthermore, it should be noted that Playboy is trying to actively ensure that the dresses in the club do not offend Indian culture and that the club was intended to be a café where women could have “special privileges”. Those privileges were not revealed however. All of this coming in a time when India is pushing for a more restrictive atmosphere towards women. Even though many people are advocating towards creating a healthier environment aimed at the attitudes of women. A daunting challenge ahead for Playboy, one that seems very hard to overcome. Subsequently, the question then becomes whether or not Playboy chose to bite off more than they could chew. Sure, entertaining the idea of creating something people in India have not been introduced to seems legit. Nonetheless, Playboy stands in between a crossroads not only dealing with cultural norms, but with political agendas aimed in a different direction than what a Playboy club seemingly offers to customers.

 

Essentially it comes down to how upper management will control the club and ensure that boundaries are not overstepped. It is entirely possible for Playboy to succeed in those uncharted waters, but it will be based on how well the company with deal with the challenges ahead. Already steps are being made in the right direction by management and it can absolutely be successful in a touristy beach destination. In saying that, should Playboy aim at opening the club in an environment whose attitudes and views toward women are completely different than western culture? Did management make a poor choice in authorizing the go ahead for a club in India? Why not just open a club in a place where none of this would be an issue?  

 

 

 

 

 

 Source:

http://www.nbcnews.com/business/bunnies-playboy-kind-get-cold-reception-indian-state-1B9518660

Wrong CEO, Crazy Damages!

Wrong CEO, Crazy Damages!

Someone might think that a big company might have all the resources and very intelligent people working because they can afford to do so. In addition, those people will make the right decisions to improve the quality of work and increase the profit in the long run. J.C. Penny is one of the big companies that with one critical decision they lost almost a billion dollar. The hired the wrong person, which lead to critical changes that did not work out in the favor of J.C. Penny and increasing their profits. When Ron Johnson was announced as the new CEO of J.C. Penny the stock prices was $34 and within 2 years, the current stock price is at $14. The reason behind such a dramatic change is the structure of J.C. Penny. The CEO made changes to update the entire store and eliminate the coupons. Johnson did not pivot the idea that start off small and once people accepted the change and wanted that change increase though out the nation. Johnson took a big leap and caused J.C.Penny’s regular customers to look elsewhere for their purchasing needs.

Myron Ullman who was the CEO before Johnson had agreed to go back to and reverse the changes implemented by Johnon. He has agreed to stay until J.C. Penny has the right CEO. The changes made by Johnson eliminated the middle-market customers, which where their target market. Even though someone might think that updating the store and keeping a low price while eliminating coupon will cause more people to come is not necessarily true. Ideally, any idea sounds good but pivoting the idea is to make changes without losing a lot of money. Ulllman’s plan is to change things back and bring back the lost customers what where their target market but getting someone to come back after they have lost the trust is somewhat hard. Ullman has the niche to fix things, which he has done before and J.C. Penny is counting on him to bring back the people and profit into the stores again. His biggest challenge will be to remind the customers that what J.C. Penny was before and nothing has changed.

Quality of management makes a huge difference in the success of any company. Being in this state and losing a lot of money is very critical for J.C. Penny. If they continue to do so they will soon have to declare bankruptcy and that is a whole other situation. Being in economic crises right now and extreme competition from places like Macy’s and Kohl’s’ it will be hard to J.C. Penny to gain the customers because the rivals are trying to take up as much market has they can of lost customers. J.C. Penny is at a critical position right now; the question now remains whether they will be able to reverse the damage.

Do you think the J.C. Penny will gain its customers back and be able to create profit that they use to?

http://www.businessweek.com/articles/2013-04-11/j-dot-c-dot-penney-rehires-myron-ullman-to-clean-up-ron-johnsons-mess#p1

Can the all-electric car reach mass market appeal?

Who killed the electric car is a term you sometimes hear when referring to motor vehicles that run exclusively on electricity. With the environment issues being a big concern for our society today, many car manufacturing companies have developed hybrid vehicles. Hybrid Car being a vehicle that uses two different power sources to move the car, most commonly the internal combustion engine which uses gas fuel and an electric motor that uses.  The hybrid cars have gained popularity among consumers, especially the Toyota Prius, this has resulted in many car manufacturers developing hybrid vehicles to gain some market share.

However some come car manufacturers such as Honda, Nissan, Toyota, and Tesla to name a few have taken it a step further by producing purely electric vehicles that run only on electricity.  Electric cars are nothing new, being created in the late 1800’s and early 1900’s,  however gasoline fueled cars gained increased popularity and have captured the market ever since.

So what will it take for the Electric Car to reach mass market appeal? What do the managers at these huge car companies have to do. Many executives believe the electric car has to gain trust amongst car consumers. For now many consumers foresee a future with the hybrid car because of its driving range which drives a certain amount of miles on electric power then gasoline power takes over, which is fuel efficient.  Compared with the limited driving range of the electric vehicles.  There are a few factors which  limit electric cars from reaching mass market appeal. First the limited Driving Range of some of the electric vehicles and niche battery powered cohorts is a main factor  stopping consumers from buying into the technology. Another factor is the high initial price of many of the Electric Vehicles, many times being more costly than gasoline powered vehicles. One more huge factor is the unavailability of electric charging stations compared to gas stations. Going to a gas station is very convenient for consumers and that is what they are used to.

Nevertheless there is much advancement taking place with the electric vehicle technology and the availability of electric charging stations. John O’dell, and Edmund’s analyst predict the following would constitute an electric vehicle that could be mainstream: an electric car with a driving range of 150 miles that could be completely recharged in about 10 minutes or and electric car with a driving range  of 300 miles that could be completely recharged in 30 minutes. The price of these vehicles should be in the range $25,000 to $30,000, so it could somewhat affordable to middle-lower income comsumers. Also it was suggested that there be a good national network of electric vehicle charging stations so that it could be convenient to charge your car anywhere.

These are all great suggestions to making the electric car more appealing to the mass market and I definitely know I plan on getting one in the future, being a big environmental guy myself. However what would make you switch from Gasoline powered vehicle to purely Electric powered?

 

http://business.time.com/2013/01/29/what-would-make-an-all-electric-car-appeal-to-the-masses/

http://inventors.about.com/od/estartinventions/a/History-Of-Electric-Vehicles.htm