Who cares about clothes?

Recently I watched a special on CNBC, called “J.Crew and the Man Who Dressed America.” The special highlights the CEO, Mickey  Drexler, and demonstrates how he transformed the company from a state of free-fall to a booming power-player. In all honesty, fashion doesn’t really catch my eye, but the business of fashion, illustrated through Drexler’s performance, demanded my attention. Drexler took over this company and immediately made quality, supply chain management, and global sourcing critical priorities.

He started diving head first into all of the fine details, even customer complaints, which he sometimes personally takes care of. He takes the mistakes about clothes relayed by the unhappy customers-t-shirts getting holey, sweaters pilling, and actually targets those mistakes and directs his employees to improve upon them. The quality is hand inspected by him, the CEO. He does not just sit in the office somewhere and make decisions about products that he has very little contact with. On the contrary, he is in the store inspecting the product (the merchandise and the store itself) and he knows every single piece of product in each store. He even spends time analyzing with his team on whether to have push or pull doors at the front of the store, before finally settling on the push. Drexler says that 90% of studies show that people prefer a push door to a pull.

Drexler not only works with his suppliers but meets with them in person and inspects their product. He controls the supply chain very tightly and prefers to have the utmost control of both the production and the delivery of the product. J.Crew is a stand alone company that is not sold at department stores, uncommonly at malls and is not conglomerated with other clothes brands, except for its own offshoots. Drexler hand picks the finest fabric from family owned businesses in Italy and then has the fabric shipped to China, where nearly all of the products are assembled before being shipped to the U.S. and Canada. All of the actual design however, is all completely done at J. Crew’s headquarters in Manhattan.

Forever present in all the dimensions of the brand is an attention to detail so strong that it’s difficult not to notice. Not a piece of the company hasn’t been analyzed and rethought and it clearly shows. It’s no surprise that the message that  J. Crew sends does cross industries and it proves that a company must be completely synced with its product, no matter what it is.  As Mickey Drexler says, “Just have huge conviction about what you do…and don’t be afraid.”

 

 

 

 

Cultural Awareness in a Global Market

       One of the most interesting courses I took in the preceding quarter was an economics based class concentrating on the effects, both negative and positive, of globalization. The outlooks on globalization were formed on the premise that, as a system, globalization is powerful and inevitable. As technology, communication and international trade continue to expand so to will global markets and it is becoming less and less of a possibility for nations to remain uninvolved in these global markets. It is with this acknowledgment that a balance must be struck between how systems of international trade and business interact with other nations, and how the system can strive to benefit the most nations and people possible, not just those that are most powerful.

       It is with the background in the course that I found our class discussion on global business strategies so fascinating. In the previous course we concentrated much more heavily on the negative impacts of globalization for less developed nations, and I realized I had studied a lot less the positive impacts it can have on businesses, particularly when they are implemented in a knowledgeable, culturally conscious way. We examined many of the reasons a business would be driven to globalize, including to reduce costs, improve their supply chain, provide higher quality goods and services, understand markets, improve operations, and attract global talent. While these are all excellent reasons for an industry to expand towards a more international outlook, I think there are specific ways that these developments can be done in the most culturally sensitive, beneficial way possible, which were also touched on in our class discussion.

        In a recent New York Times article, there is an interview conducted with the author of “All Business is Local: Why Place Matters More Than Ever in a Global, Virtual World.”http://economix.blogs.nytimes.com/2012/06/18/how-global-companies-take-aim-at-china/ He concentrates, specifically, on how global markets have directed business ventures towards trade and expansion within China. In one segment of his interview, he argues that are huge benefits to expanding industries being knowledgeable about how to localize their products depending on where they are being implemented. “What we argue is that all great global brands are also great local brands. McDonald’s, for example, adapts its menus and store designs, appoints local business people as franchisees, relies on local raw ingredients and talent, gives to local community organizations. In a large market like China, the upside profit potential of getting the formula right locally is very attractive relative to the extra costs of adaptation.”

       For a company to be successful and powerful in a global market, they need to be strategic and aware of where exactly they are trying to incorporate their product. Cultural awareness and tact are becoming increasingly more important, whether it be through communication strategies or foreign consumer advertising, it is always beneficial to be knowledgeable of the cultures you wish to open trade with. Do you agree that cultural influences are not only ethically important but also important from a business standpoint? If not, what should take precedence when concentrating on implementing a business into a global market?

Microsoft and Apple

Forum Added for the Microsoft Surface

You may or may not have heard about the Apple iPad.  Most likely you have heard about this great device, but did you hear about the tablet Microsoft is proposing?  Microsoft is entering the tablet world with its new product called Surface.  Surface is being introduced not only with consumer’s in mind but with businesses in mind.  With Surface, Microsoft is trying to make a tablet that can compete in the iPad market.

Many of the computers used today in the business world are PCs.  In case you didn’t know, Microsoft is predominately a software company who does much of its hardware by outsourcing.  When Microsoft made this tablet, they decided to build not only the software, but also the hardware.  When a company chooses to not outsource on a project like this, they are basically saying, “We want it done right so we are going to do it”.  The software installed into the product is the new Windows 8 software, which along with Surface doesn’t come out until the fall.  When making the hardware, Microsoft wanted it to be kept completely secret.  They told only a select  group of people and wanted suppliers to keep quiet about the parts getting put into the tablet.  Do you think this secrecy will make the consumers want to buy the product?  I think by giving a little information about the product will build up suspense for consumers and drive up demand.

Apples iPad is extremely convenient and is why Apple has sold so many products.  Microsoft is also trying to join the convenience market, but not just for consumer.  One key object of Surface is the USB port.  Microsoft decided to put this in with the business world in mind.  Business men or women will no longer have to carry around the bulky laptops and can easily upload documents into the USB port.  Another convenient aspect of this product is the cover is also a keyboard.  Unlike Apple, Microsoft is including this keyboard in the price.  Every Source tablet also includes a kickstand so the screen stands up like a regular PC.  The iPad and the Source are both similar in size and image quality.

When forecasting sales for this product, I think Microsoft should look towards selling as many as Apple did when they came out with their product.  Apple is well known for the quality of their product and Microsoft is trying to keep up with them.

The main concern is Microsoft going to be able to compete in this market? So, do you think the market will want Surface compared to the iPad? Also, how do you think the quality will compare to the Apple brand?

 

 

http://www.xda-developers.com/announcements/forum-added-for-the-microsoft-surface/

http://money.cnn.com/2012/06/20/technology/microsoft-surface-hardware/

Do you have a Toyota?

Do you remember the Toyota recall in Bahrain? Have you ever thought what really went wrong and why Toyota is recalling those vehicles?

I’ve read an interesting paper What Really Happened to Toyota?  that was analyzing the different recall acts of Toyota which took place in USA due to quality and safety issues. The paper analyzed the main reasons behind such issues as the brand image and sales revenue were severely impacted.

 Toyota and its chain of suppliers had always pioneered quality management methodologies of total quality control since they believed that quality, customer satisfaction and profits are deeply connected. Quality is a major component of Toyota’s strategy and production system, and was always looked at as a role model by other competitors, such as Ford, GE and Honda.

So what really happened that made “Quality” suffer?

The paper states that there are two main reasons behind the quality issues:

  1. Toyota executive management always believed that quality should have a high priority, however, when the new management came in, their focus has changed. The new focus was on rapid growth rather than quality. As Toyota expanded in new markets, from 2003 onward their sales grew faster than the company can manage, and therefore, growth had taken priority over the traditional focus on quality. The decisions were made in favor of meeting sales, cost cutting and profit target while sacrificing product development, supplier management and production.
  2.  The second reason is a result of the increasing complexity of car products due to technological changes. Government regulations on safety, emissions and fuel consumption and the rising customer demands for environment friendly cars with luxury features have all added to the complexity level. This point applies to other car manufacturer as well, but due to the continuous demand and market expansion, Toyota was faced with the challenge of changing its production process to meet the demand of safe, clean, fuel-efficient and comfortable cars.

 

Some of the process change decisions were to compress the lead time between exterior design approval and start of sales to less than 20 months. Another change in process was to introduce an accelerated design cycles that have stressed the development and production systems which have created conditions for quality failure.

 Toyota’s supplier management and its performance were also affected by the above two points. To meet the rapid demand and product complexity, Toyota had to outsource engineers and contract with new suppliers because the current engineers and suppliers were not sufficient. Most of those contract engineers and suppliers were inexperienced with Toyota’s standards and practices, and they were overseas (none Japanese speakers) contacts which had lead to coordination and communication problems.

I think that for any company, risk assessment should be conducted before moving with growth and expansion decision. With Toyota, the quality has suffered because they banded their core values of quality and focused on growth.

In your opinion, what went wrong with Toyota?

Peace of Mind

Nowadays it’s rare to hear about someone who did not shop or order a product online. I remember my first time I decided to buy a book from Amazon since year 2000 and I felt that I’m not going to receive the book and the money I paid is gone as I didn’t shop online before. The second step after placing the order is the invoice; there were multiple options for shipment based on duration and the higher the duration (number of days from placing the order to delivery) the cheapest it costs. As a result, Amazon allows me to adjust my invoice based on my preferences and urgency on receiving my order; I place my choice as the most urgent as I remember it was three days. Next day my friend told me that I can track the shipment then I login to Amazon and look for tracking shipment, it was showing that my order has left the U.S. and it’s in London ready for shipment to Bahrain. At last I got my book after three days as I requested and I was happy and surprised at the same time.

Amazon packages

How Can Amazon or any online shopping portal handle customer orders shipment? Do they do it by them self or do they outsource it to other company?

When I receive my order it was packed in FedEx box then I realized that Amazon is outsourcing the function of online tracking,
handling delivery and customs clearance.

We have learned from our first session that Operations Management has ten critical decisions and one of them is supply chain management. It is obvious that Amazon supply chain manager find outsourcing logistics is advantageous in improving delivery reliability and speed.

As Amazon is focusing in its core business, the concept of outsourcing supply chain is now entrenched as best practice in most sectors. Whether the business is shipping within Asia or across the globe, FedEx is in the business of providing integrated supply chain solutions to customers. The many benefits of an efficient supply chain will help contribute to the business most important goal – improvement of bottom-line profits.

Benefits that can be achieved by working with FedEx include:

  • Visibility of inventory flowing through the company supply chain
  • Reduction of unnecessarily high inventory levels
  • Enhanced customer service by meeting tight deadlines and complex requirements
  • Reduced warehousing costs

 

Is FedEx more efficient in handling shipment, delivery and custom clearance than if Amazon did it by itself? Is Amazon driving down cost by having FedEx as a partner ?

Watch the amazing video about FedEx http://www.youtube.com/watch?v=Cdm2t952jYg

For more information about FedEx please visit www.FedEx.com

Why Waste Time & Money On Outsourcing?

Outsourcing is a business practice where companies outsource selected or part of their business operations to other companies that specialize in those operations in order to lower cost and improve efficiency. But is always the case?!!

Gulf Air, the national airline of the Kingdom of Bahrain, has gone through a series of outsourcing some of its core business function to independent organizations. The first ever outsourcing done by Gulf Air was in 1977 when it helped to setup and form a new company called “Bahrain Airport Services (BAS)”, which gulf air owns 30% shares. Gulf Air ceased to perform ground handling operations and instead purchased it as a service from BAS. Then in 1987, Abu Dhabi-based Gulf Aircraft Maintenance Company (GAMCO) was formed as a joint venture between Gulf Air and Abu Dhabi government. Gulf Air outsourced its heavy maintenance operations of its aircraft maintenance department to GAMCO the same year. In 2010, Gulf Air disbanded its Training Department in an effort to reduce staff and cut cost and outsourced the training services to a new company called Gulf Aviation Academy (GAA), which took over Gulf Air state of the art aircraft simulators and training buildings. The same year another company formed “Gulf Technics” owned by government which also when it will be ready building their facility will handle the whole Engineering Department services which Gulf Air intend to outsource. Latest news on the sales side at Gulf Air is that they are likely to outsource most of their sales activities to a General Sales Agent (GSA).

With all of these outsourcing deals, was it a right move by Gulf Air or it was not a wised decision by the carrier? Recently Gulf Air is seeking a $1.762 billion from the government to help the company stay in business otherwise it will be forced to close. Gulf Air is losing nearly $1 million each day. Although the airline outsourced some of the core operations in order to cut costs and reduce their staff, but it failed to do so. So, what went wrongly? Obviously, the airline outsourced the business units that actually brings money and could help generating added revenues to the company. BAS is taking care of all the foreign airliners that land at Bahrain International Airport and provide full ground handling support to them. Now, GAMCO known as (ADAT) is fully owned by Abu Dhabi and is doing multi million projects with regional airlines. GAA is also making money and gulf Air accounted for less than 35% of their revenue. Also, the airline would pay so much commission to the GSA instead of bringing the business in-house. Overall, outsourcing did not alleviate the airline rather puts more responsibility on the airline for monitoring the service provider continuous performance.

So, do you think that it is the right time for Gulf Air to reverse their previous decisions and brings back their core business functions and put them under Gulf Air umbrella?