It’s Amazing What Soup Can Do!

 

CAMPBELLCampbell’s Soup Co. is the leading maker and marketer of soup. But for two straight years, the soup business was struggling, alerting the stakeholders about the possibility of its fate to collapse. However, this past year, Campbell has featured its new skillet sauces line in hopes that it can expand out the dinner segment in 2014.  Denise Morrison, the president and chief executive officer explained that even though it is difficult to create new market segments, she is confident that Campbell’s Skillet Sauces is a “break-through” concept that has a “high potential for reward.” As a result, Campbell Soup Co. has seen the U.S soup business stabilize after the sales dramatically increased by 14%.

Campbell is currently collaborating with its customer base to create an entirely new category of “unique, convenient and versatile” dinner sauces, while experimenting with existing soups to improve taste. This would be an example of product design. Furthermore, Campbell took the process a step further and came up with an innovated product featuring soup in pouches that attract younger and more affluent consumers. Campbell’s competitive advantage over its competitors is its brand name which consumers keep coming back for more. The soup giant has built its brand name upon its Simple Meals platform featuring the popular Go Soup. In addition to the new dinner sauces, Campbell has announced it would be launching the Campbell’s Slow Cooker Sauces.

Despite its recent success, Campbell faced a problem with the product’s location placement and shelving; but the company said it has found the best way to shelve. However, Campbell continues to struggle in two categories which are U.S. beverages and North America Food service.  The self stable juice category sales have been declining due to overwhelming competition against Campbell’s V8 V-Fusion line and decreasing demand from restaurants. Ms. Morrison proposed a solution to this dilemma, by planning to apply the exact business model for its soup business to its beverage business. The plan consists of improving the taste of its existing vegetable juice while adding new products such as V8 energy drinks to attract a more diverse consumer base.

Most importantly, Campbell’s optimistic future is emphasized on management’s attention to the basics and expansion in faster-growing segments. For example, the V8 is considered a strong brand with high benefits such as promoting health, so Campbell’s management team is figuring out ways to improve its product. Campbell has invested in a new manufacturing line to increase the capacity of creating fresh soup to tackle the issue of structural changes in the food service sector. Campbell’s simple business strategy which is to keep costs low while improving its quality has proven to be successful in achieving its short term goals as well as laying a foundation for its long term goals.

If you have ever bought a Campbell product or is an avid consumer of Campbell, what made you choose their products?

Do you think that Campbell’s expansion of new products will maintain or increase its sales and revenue?

Sources:

http://www.foodbusinessnews.net/articles/news_home/Business_News/2013/05/Campbell_to_build_out_dinner_s.aspx?ID={E6E89D05-6287-40A8-9DD9-22D9C80168FF}

http://online.wsj.com/article/SB10001424127887324102604578494890895484784.html

Sustainability with a LUS(H)cious Twist

Lush logo

This generation continuously asks questions. Some of the major one’s that companies are asking revolve around sustainability. How can we become sustainable? How do we incorporate sustainability into what our company stands for? The company Lush Cosmetics has found a way to answer those questions in a very luscious manner. Lush is a company based in the UK that creates organic soaps and other body products to free consumers from chemicals typically used in such products. This company prides itself on finding ways to keep the world a healthier place. Therefore, Lush has decided to incorporate ‘CloudApps’ into their management strategy.

CloudApps is a multi-award winning sustainability program that helps companies monitor their carbon footprints. This software also covers performance management and reporting, energy management, and employee engagement along with the carbon footprint management. This system is very intriguing because it’s not only incorporating the sustainability factor for energy and waste, but it is also helping to create a sustainable and resourceful work force throughout the international company.

lush youtube backgroundBy introducing this new operational infrastructure of the company, Lush has been able to get creative in being resourceful in the companies shipping process. All of Lush’smanufacturing factories are over in Europe. This would essentially mean that shipment is not cheap and very wasteful. Instead of allowing this waste to be created, Lush took it upon them selves to find cheaper and lighter ways to fly products overseas. Most of their soaps aren’t individually packaged allowing them to ship more for a lower cost. This reduces the use of extra waste and in my opinion is the best way to ship a fairly durable mass quantity of product.

Not only has this system helped create a more resourceful company, it has also tied recycling into the companies outlook. Since recycling begins at the design, the company has invited customers to return the empty containers that are left over so that they can recycle them internally and be put towards a new container. The company even reaches out as far as asking for all of their customers empty bottle tops so that they can be melted down into a new container as well. I feel that Lush is doing a sensational job with this. They have cut down on packaging by 62% just by taking advantage of recycling!

Monitoring the carbon and operational infrastructures of the company has also influenced regulations and reputation for the company. Pressures on employees to recycle and think resourceful have made an even bigger impact on what the company can give back lush_cosmetic_product_shot1.28sweui6r78kcc804wgsk0gsg.5r15frdicg4kos40gwk400wsw.thto the environment. The company uses the CloudApps to decide what employees get specific bonuses based on how much they are recycle and energy consumption. It is shocking how one little change can help a company produce a number of healthier environments. They have shaped the work environment of the company as well as taken ethical actions in producing a healthier global environment.

Do you think that this approach to their staff will back fire one day? Is the need to monitor and reward the future of management? In comparison to “The Skies TheLimit” spaghetti and marshmallow project, do you think that if we (students) would perform differently if were told about a reward for the highest and most stable tower? How does this act sustainability take part in a better future for other companies?

 

http://www.environmentalleader.com/2012/04/20/lush-cosmetics-taps-the-cloud-to-track-its-carbon-footprint/

http://www.cloudapps.com/product-overview/

Long Live Rock n’ Roll: How Heavy Metal Has Saved the European Cruise Industry.

full-metal-cruise-heavy-metal-on-the-high-seas.jpg

As we are all aware, the cruise line industry has been struggling recently. Between ships capsizing and passengers being stranded for days with no food or running water, the cruise industry has taken a huge hit. Recently, however, one European line has come up with a strategy to pique customers’ interests again.

After the 32 deaths that resulted from the Costa Concordia tragedy, European operations managers have been seeking to regain their client’s trust. Since these recent mishaps have taken place, passenger growth rates have decreased by 4, 9, and 18 percent in Germany, Italy, and Spain, respectively. TUI Cruises (which operates between TUI in Europe and Royal Caribbean in Miami) had an operations loss of $14.2 million as of March 31. Cost cuts have been implemented which could include dropping at least one of its five ships if things do not begin to improve.

In an attempt to broaden their client basis, Europe’s $48 billion industry has begun offering cruises targeted at special interest groups, ranging from nudists to food junkies. Among these new cruises is the Full Metal Cruise, on the luxury cruise liner Mein Schiff. This line features heavy metal bands on board including full-fledged mosh pits, rock concerts, on board tattoo artists, and after-hours heavy metal karaoke. German heavy metal band, Kreator, was among some 20 other bands booked by TUI. url.jpgAlmost 2,000 fans booked this rock n’ roll cruise, with most of them being first time cruisers, says company spokeswoman, Godja Soennichsen. The goal of this cruise was not only to generate income to make up for the recent loss, but also to gain publicity and counter the negative press. Managers also wanted to reach a demographic that may have previously never considered a cruise.

Overall, the strategy has been successful. The rock n’ roll themed cruise sold out, with the average passenger age being 39- which is significantly younger than the typical European cruise demographic of 45-65. The ships port, Germany, was also the fastest-growing market in Europe for 2011, providing desirable vacation-goers, because they spend more money on board than any other Europeans. Beer consumption on the metal cruise was also up from the average cruise, at 16 liters per person. This is six times more than your typical cruise.

The bottom line is that for whatever reason, the cruise industry seemed to be reaching the decline point in its product life cycle. However, through the use of differentiation as a product strategy, companies such as TUI have been able to counteract this decline and may be at the beginning of another growth stage.

Do you think that this strategy to gain new customers is one that will last over time or is it just a quick fix for a dying industry?

Is there a special type of cruise that you would like to go on or a certain special interest group that you think should be targeted for these types of cruises?

http://www.businessweek.com/articles/2013-05-23/heavy-metal-rocks-in-europes-cruise-market

Flying Through Quality

Boeing 787 (Google Images)

Quality is an important factor when producing goods and services. Each organization sets its own quality standards based on customers’ demands and needs. If we look at quality from the customers’ perspective we will want to have products that we can rely on when using them, otherwise if the product is defective we might want to stop using it. On the manufacturers’ perspective if the customers are unsure of quality on their products, it is their job to make the necessary adjustments to make the product attractive to the customer again.  When the situation is created by defect on fabrication it can mean big amount of money losses for the manufacturer, therefore it should work on fixing the defects as soon as these are detected in order to avoid bigger losses and not get their reputation hurt.

 

An example of a company restoring confidence in its product is Boeing and the battery problems that its passenger jet 787s has been facing since January and that it cost them to stop flying them. According to an article in the New York Times by Christopher Drew and Jad Mouawad, the Federal Aviation Administration approved in April the company’s plan to fix the batteries of 50 jets that where delivered at that time. The authors explain that the lithium-ion batteries problems were detected when two of them had overheated in two different jets. As soon as the problem was detected its engineers worked on finding the causes of the defective batteries and the best approach to fix it. Collection of data was necessary to support the changes and come up with a plan.  Luckily, the 800 orders that were already planned for the plane were not affected, the authors explain, since it promised a 20 percent fuel savings. After collecting data and analyzing it, the company decided to send several technicians around the world to fix the batteries and install the new system which includes better insulation and other features to prevent batteries incidents (Drew and Mouawad). The article goes on by explaining that even after this efforts by the company to fix the problem, Japanese airlines have asked for more assurance that the incidents will not be likely to happen again or at least detected by introducing monitoring systems for the batteries that would send information about the batteries conditions and replacement of them every certain time period. All this efforts are done in order to recover the customer’s confidence.

 
We can see in this example how a defect might represents serious consequences in the company’s reputation and generate monetary losses. This illustrates the importance of having systems that monitor the quality and processes on production and if problems are presented look for the causes and fix them as soon as possible.

 
Do you think Boeing’s approach to solve the problem was appropriate? Should the company provide monitoring systems that Japanese airlines demand or do you think is enough just by replacing the batteries and the insulation system implemented?

 

Source: http://www.nytimes.com/2013/04/20/business/faa-endorses-boeing-remedy-for-787-battery.html?_r=0&adxnnl=1&pagewanted=all&adxnnlx=1370203420-Yz8jS+nRMM8ILF6/hvaO2g

Elimination of Enrollment Bottleneck: Graduates Who Don’t Do Science.

Bottleneck
Source: xda-developers.com

In class, we learned that a bottleneck is the longest activity that is the limiting factor in operations management. Managers want to match capacity and design while still maintaining the greatest efficiency possible.

Education is no different as it follows basic business rules. Schools increasingly want students to graduate, get jobs, and eventually donate back as alumni. Universities across the country have a problem with so called “bottleneck courses,” which prevent students from graduating. California State University (CSU) reports about 30 such courses that have a high rate of failure, including math, science, and history. Those courses distract students from their major studies and often cause failing or withdrawing, if not dropping out of college altogether.

science-lab
Source: brightlandcollege.in/

CSU wants to address the bottleneck courses by providing science labs online and moving away from traditional in-person classes, especially for students who do not major in science. CSU does not have sufficient capacity to match demand for bottleneck classes due to limited lab space. Virtual labs are a way of offering more lab sections and thus increasing enrollment and moving more students through the system (increasing the rate of graduation).

Low cost of such classes coupled with high demand means more money the school will earn and able to re-invest. However, CSU’s solution to bottleneck science courses raises concerns over the quality of education given. In-person classes are especially important for science labs; a biology department chair at CSU, Jeffrey Bell, says, “my biggest concern, especially with freshman classes is you don’t want students seeing reality as a video game—a key thing in science is we investigate reality.”

Before we can argue about the quality of such courses, let’s ask ourselves: “what is the real value of education?” The content that is learned in science classes is available online. Therefore, the content is not the sole value of education, but rather a college experience: the ability to interact with the professor and peers on one-to-one basis. But just how important is the experience for non-science majors who just want to pass the class to graduate?

mc900439404
Source: biofluff.files.wordpress.com

CSU’s demand far exceeds school’s effective capacity, mainly due to struggling students repeating the class. School’s solution to increase the capacity through online sections to match enrollment demand is one way of managing the problem. School could also manage demand by increasing capacity—building new science labs and hiring more professors. This long-term solution would ensure that struggling students are offered adequate in-person help, rather than let them pass without a sufficient knowledge of science.

CSU’s tactic for managing bottleneck science lab courses is rather new, thus raises concerns about its quality, especially in the time when U.S. students lag behind in science and math compared to other countries. Is removing this bottleneck sacrificing or improving the quality of science lab courses? Will this decision eventually lead to graduates who do not have sufficient knowledge of science or scientific thinking? Can you think of other solution to tackle the bottleneck course problem?

58870_606bb1756b940db53526cf1cf5e601e8_039b4649313e59bc6022e2e4761c0d94
Source: www.scpr.org
Sources:

Businesses Are Moving to the Clouds

 

Cloud computing can best be described as a real-time communication network that involves a large number of computers, servers, desktops, tablets, laptops, phones, etc. Cloud computing allows for running programs on many connected devices at the same time. Cloud computing in the business environment started with employees. Employees want the option to have their office travel with them. Cloud computing allows employees to have all the benefits of working in the office without actually having to be in the office. All they need is a device that can connect to their business network; even a phone with internet capability can be sufficient. This is beneficial to any company, because employees have proven to be more efficient and with the flexibility of working remotely employees are even willing to work longer hours if that means they can work outside of the office. Another benefit is bringing in your own device for work. If you have an Apple computer, you know how to work your Apple computer, and the same goes for Dell, Asus, etc. The point being, employees do not want to learn to use a new device when they are perfectly comfortable with their own and that makes cloud computing useful in that sense.

Not only do employees reap the benefits of the cloud computing system, the business/IT model forecasts are more accurate than ever. In the past when businesses would purchase new hardware or software they would have to forecast into the future spanning five to ten years. The problem is, businesses grow which inhibits the need for more employees which demands more storage space, and you get it… the forecast is wrong and you have to purchase more, and it’s not cheap! With cloud computing server capacity and running out of storage space is no worry.

Most importantly, cloud computing has positively effected customers. As we learned in class via the airplane experiment and have been reminded all quarter, the customer is the most important aspect in any business. If you don’t know what your customer wants, how will you be successful? Cloud computing has changed the way a company can interact with the customer. It allows for a business to react to customer needs as soon as the customer wants. Customers don’t have to wait to shop for products and services they have access 24/7. With cloud computing customer satisfaction reaches all new levels.

The newest cloud on the market is CenturyLinkVoice. CenturyLinkVoice is promoted as a business solutionfor small and large companies. And the idea is the same as all of the factors above; it provides a network for employees that will enable them to work wherever they have a functioning device, and more importantly it caters to customers wants and needs. For a short promotional video about CenturyLinkVoice, please see the link at the bottom of this post as well as an article discussing the impact cloud computing has had on Toyota.

 

To Understand Just How Much The Cloud Will Change The World, Look At Toyota

CenturyLink Promotional Video

Article – Cloud Computing: Effectively Changing The Business Operation Model

No South For You! CTA approves plan to close South Side Red Line Branch for Reconstruction

imagesOn September 28, 1969, the southern part of the Red Line was completed for the first time. This section has been worn down over the years and 44 years later, they are in dire need of repair.  Yet, where does one start?  This is a tough decision to make.  In the eyes of an operations manager, the entire section of track is completely in shambles, and there are sections that need repairing.  Yet, even if that track is repaired, how much is it going to cost?   That is the question that the Chicago Transit Authority (CTA) had to ask.

There was a lot of work that needed to be done.  The tracks haven’t been fixed in 44 years and “the limestone ballast is worn [as well], failing to properly drain water from the rail bed or keep the tracks securely in place” (Chicago Tribune).  So, that has to be fixed as well because it wouldn’t make sense to fix the tracks if the supports wouldn’t hold them.  Working with Kiewit Infrastructure Corporation, the CTA approved a plan in April to completely redo the entire track section between Cermak-Chinatown to 95th/Dan Ryan.  This company will completely disassemble the entire supports of the old track system and put in new tracks as well as a new drainage system under the tracks.  The total cost of this will be $425 million dollars.

This project is expensive, but it will give jobs to 1,200 workers that will work in two 10-hour shifts for 6 days for a total of 5 months.   imagesCAVNHMYQ Once this project gets finished, the benefits will show.  With the new track system, the South Side Red Line Branch will be able to increase speeds from 15 mph to 55 mph, make a downtown commute to 95th/Dan Ryan 20 minutes shorter, and make the Red Line in general have a much smoother commute as well.   This process can clearly create efficiency for the Red Line as well as the other CTA trains.

Yet, devil’s advocate is that a good section of the Red Line is being worked on and the people who live down there have to take longer to get to where they need to go.  There would be also traffic tie-ups as well.  Behold option #2. With this first option in mind, there happens to be alternative plan as well.  It would have all the necessary adjustments done on the weekends, and would keep the train running during the week.  The bad news?  $75 million more and four years extra to finish.  In my opinion, the first option is the better offer, and in the end, it will help out everyone and it also appears to be the most efficient, which is what the CTA believed to when they made this agreement.  It will also save money and time in the future even though it would cause headaches and tie-ups now.

Do you believe that CTA  was correct to go with their first option or should they have tried the second option?

Sources:

Hilkevitch, Jon. “Red Line Going Offline during Reconstruction.” Chicago Tribune. Chicago Tribune, 10 May 2013. Web. 23 May 2013. <http://articles.chicagotribune.com/2013-05-10/news/ct-met-cta-red-line-south-rebuild-20130510_1_red-line-95th-street-stations-green-line>.

 

Reebok: Using CrossFit to Fire Up the Intensity

reebok

Many of us have heard of the fairly new workout brand CrossFit that has been sweeping the world for the past decade or so (2000). Some of you may even participate in the ultra intensified fitness regiments at your local CrossFit gym, or “boxes” as the growing cult has come to call them.  For those of you who are unfamiliar with CrossFit, it is an exercise program that advocates a mix of aerobic exercise, body weight exercise, gymnastics, and Olympic weight lifting that requires an individual to “to keep up the intensity, each and every time.” What does CrossFit have to do with total quality management within a corporate conglomerate you ask?

Well it just so happens that Adidas recently purchased Reebok back in 2006 and the company has been struggling mightily ever since the latter lost its decade long contract to outfit the National Football League last April to its biggest rival, Nike. This loss will reportedly cost Adidas an estimate of upwards to $250 million in lost revenue annually, a crushing blow to a company that was already being scrutinized for its purchasing of the floundering organization that had become Reebok. Reebok has also suffered heavy losses from lawsuits regarding their falsified health claims of their new “toning” shoes that deceived consumers. These allegations were brought forth by the Federal Trade Commission and required Reebok to pay nearly $25 million in total refunds. To top it all off, there has been turmoil within the infrastructure of the organization as an investigation has been prompted relating to alleged fraud by two former executives. However, there may be a silver lining yet for this once promising business transaction as Adidas hopes that sponsoring CrossFit using their newly affiliated business partner Reebok as its representative will not only reverse the current trend of posting a decline in sales the last three of five years, but also restore the brands image as a major powerhouse in the industry that is a force to be reckoned with.

adidas

Adidas continues to stand by there decision to purchase Reebok and hopes that their new two year deal with CrossFit will help them accomplish their goals that they set for themselves prior to their recent setbacks. In hopes of reaching the $3 billion objective for 2015, Adidas believes that their sponsorship of CrossFit will help speed up the process and provide them with some insurance they desperately need. The rapid growth of the CrossFit health craze is most certainly a positive sign for pulling Reebok out of the gutter as more than 3,000 gyms have popped up worldwide. The cult-like fitness routine seems it will continue to grow in popularity in the future as people gravitate towards the infectious atmosphere of the contagious motivation/energy and the promise of a complete workout in under 20 minutes. Will Adidas end up regretting their decision to purchase Reebok in the future? Or will the new addition of Reebok and the sponsorship of CrossFit pay off in the long run?

 

Source: http://www.businessweek.com/articles/2012-06-21/how-adidas-is-whipping-reebok-into-shape

 

Spirit Airlines: We Know You Hate It, But We Don’t Care

Spirit Airlines is an American airline company that is known for having low-cost flights. The company is more concerned about the prices they give out rather than the complaints they are receiving. Spirit has been acquring their fair share of criticism from customers and the media. A survey was made of some 16,000 customer ratings and Spirit Airlines was among the bottom of the list for flying in America. “That report did not ask the one big question of who offers the best prices. And hands down, the No. 1 thing we’re told by our customers is that the price matters,” says Spirit spokeswoman Misty Pinson. Let’s be honest, would you complain about a flight that is two and a half hours long and only cost 75 bucks?

Spirit AirlinesThe company strives to make the price for flights as low as possible. They have an average base price of only 79 dollars. One thing that customers hate about Spirit Airlines is the fact that they charge fees before and during the flights to passengers. These fees can add up to be 40 to 50 dollars for the majority of customers. Spirit Airlines does not even offer a free cup of water or have a video system while the passengers are in flight. There is not much leg room either so you are cramped, regardless of how short you are.

The airline company believes that is what the Spirit customers want when it comes to this airline business. Spirit believes they have travelers who would most likely be getting a bus seat if their airline service was not available. The Chief Executive Officer Ben Baldanza says, “Well, what we say is that we care about what our customers care about, which is price, and one of the things that Consumer Reports survey didn’t ask is where do you get the lowest fare? And so they asked about leg room, and they asked about check-in, and they asked about bag fees, and things like that. But the total price that customers pay on Spirit Airlines is less than they pay on anyone else, and that’s why they love us.”

Spirit Airline company should not be upset by all the criticism coming their way. Spirit is a very solid business as their sales rose 23 percent in just the past quarter. The planes are fuller than the rest of the other airline companies. The company has a rate of 85.1 percent in the first quarter  of 2013 when it comes to flights being full. That makes the company really profitable as they move forward.

The airline company still gets a lot of negative feedback from the press even when they are succeeding. So, is it fair that Spirit Airlines is getting this terrible assessment from the media when they are making profits and almost all of their flights are full? Does the base price really trump all the niceties that other airlines offer?Or should management try to improve their baggage fees and legroom in the flights in order to please the customers more?

Links:

http://www.businessweek.com/articles/2013-05-23/spirit-airlines-doesnt-care-if-you-hate-it

http://money.cnn.com/2012/05/03/news/companies/spirit-airlines-fees/index.htm

http://aviationblog.dallasnews.com/2013/05/spirit-airlines-ceo-we-have-the-lowest-prices-and-thats-what-customers-care-about.html/

Lego: Building on Product Quality, Brick by Brick

When you were younger, did you ever try and build an entire house? Not to brag, but I certainly did at age five. When I was especially bored, I would try to construct a towering skyscraper. I would even go so far as to assemble a car for a building resident, whose smile seemed to imply complete satisfaction.

How did I accomplish such daunting tasks at a young age? With a little creativity…

…and a bunch of Lego bricks.lego-6

The Lego brand is known worldwide for its ingenious building sets and for fostering children’s imaginations, and it all starts with standardized blocks connected together by miniature knobs. Yet as simple as this may sound, a lot of work goes into ensuring that these small bricks are produced to the highest degree of quality.

According to the company’s profile, Lego bricks are manufactured through a molding process, where ABS plastic is heated and injected into standard molds and left to cool for about seven seconds. The molds are extremely accurate in that they only allow for a natural variation of 0.001 millimeters in each brick, to ensure connectivity. Nevertheless, the entire molding process itself is so precise that there are about 18 defective bricks in every million produced. And if you thought that was crazy, the company ensures that “all Lego elements are fully compatible, irrespective when they were made during the period from 1958 to the present or by which factory.” Talk about extreme quality control!

Forbes recently interviewed Lego’s Senior Vice President for Engineering and Quality, John Hansen. The interview provided insight into the company’s unequaled level of quality, which allowed them to increase brick production from 25 billion in 2008 to 45.7 billion in 2012.  “We have the same quality standards all over the globe,” he says, which explains their uniform and consistent products. Hansen also states that their production facilities put each element of a Lego set (from the bricks to the instruction manual) through rigorous tests to make sure that they follow company, consumer, and international standards. As if this weren’t enough, Lego also looks for new ways to improve their production process from both a business and environmental perspective. They are currently working on searching for new ecological raw materials and refining their product packaging to reduce waste.

I think that other toy companies need to take Lego’s quality standards into consideration in their operations. With product recalls or safety hazards being found in numerous toy products annually, it would not hurt for them to learn a thing or two from their design and production processes. It might even help to solve their product variation or defect problems given Lego’s track record; you don’t see many consistently produced superhero action figures as you do Lego bricks. Besides, why question a successful company whose motto is “The best is never too good”?

Do you think that other toy companies can follow Lego’s standards of uniform quality when it comes to manufacturing their products? Can they also be applied to other industries as well?

Links:

Lego Company Profile: http://cache.lego.com/upload/contentTemplating/AboutUsFactsAndFiguresContent/otherfiles/download98E142631E71927FDD52304C1C0F1685.pdf

Michael Venables, “How Lego Makes Safe, Quality, Diverse and Irresistible Toys Everyone Wants: Part Two” (Forbes): http://www.forbes.com/sites/michaelvenables/2013/04/20/how-lego-makes-the-safe-quality-diverse-and-irresistible-toys-we-all-want-part-two/