quality

Quality of Work is Affected by Stress! What Triggers Your Stress, and How Can Employers Help?

Posted on by spr1331kbrooks

 

Like many Americans, it is natural to be bothered by a few things in your work environment.  Some people are bothered by a coworker, their salary, or even their fear of being fired.  These, and other factors, are categories of stress in one’s work environment. 

We all know that the higher we are stressed at our jobs, the higher the chances that the quality of our work can progressively decrease.  So where does this leave the quality of America’s output, as the stress levels of the workers are progressively increasing?

Harrison Interactive, of Everest College, conducted a study of stress factors at work and how much individuals are bothered by it.  This study was conducted by phone, using 100 adults, between February 21st, and March 3rd.  This study was conducted last year, also, and according to their sample size, 73% of American workers were stressed by some factor of their jobs last year.  It is no surprise that this year’s study (released earlier this week) shows that, at a number of 83%, even more American workers are stressed at their jobs.

Below is the data from the study:

 

Percentage of Stress Factors at Work for American Workers by Year
              Stress Factor Year 2012     Year 2013
Low Pay 11%     14%
Unreasonable Workload 9%     14%
Commuting 9%     11%
Annoying Co-Workers 10%     11%
Working Outside Chosen Career 8%     8%
Work-Life Balance 5%     7%
Lack of Advancement Oportunity 5%     6%
Boss 4%     N/A
Fear of Being Fired N/A     4%


Since last year, each individual factor that didn’t remain constant, increased. The top two stress factors this year are pay and an unreasonable workload. Last year pay was still one of the top two stress factors along with annoying co-workers, which increased this year, also, just not as much as the stress of an unreasonable workload.

With the quality of American output at risk, what can companies do to keep the stress level of American workers down?  My personal opinion is to start by creating a comfortable work environment.  Some companies, such as Google, do many things to keep their work environments as stress-less as possible.  Google offers many perks to its staff, such as relaxation rooms, giant slides, free meals via gourmet chefs, motorized scooters to move through the offices, the option to bring pets to work, prayer rooms, company outings, and many more!  There are also some days where the employees have to stop the work their doing, to do something fun that they enjoy.

 

 

If all companies headed towards creating a relaxed environment, the stress levels of employees would decrease, increasing the quality of their work. Because pay has consistently been the number one stress factor of American workers, employers should consider giving raises to the well-deserving employees. Keeping employees as stress-less as possible can be considered as an investment in the increased quality of the employees’ work.

Because commuting is another high factor, companies should also consider parking perks for employees, where they can park for free in a company parking lot. Businesses can also consider a program with their city’s transit services, where the employees can receive discounts on bus and train passes.

 

 

 

Sources:

Forbes- http://www.forbes.com/sites/susanadams/2013/04/09/stressed-out-at-work-its-getting-worse-study-shows/

Chicago Tribune- http://articles.chicagotribune.com/2012-08-26/business/ct-biz-0827-workplace-stress-20120827_1_workplace-stress-annoying-co-workers-everest-college

Global Staff- http://globolstaff.com/the-perks-of-working-at-google.html

 

Facebook Home for Mobile Users Innovative? or a Flop?

Posted on by spr1331abarrios

Facebook wants to takeover your computer, tablet, life, and now your Phone?

The sole objective for Facebook Home is to immediately let you gain access to the social network with just a simple look at your phones screen, and this works without you physically running the app or even unlocking your phone. So in simple words, from your locked screen you’ll be able to see your news feed, posts, and full screen photos posted by friends—not to mention you will also have the ability to comment and like the items you stumble upon.

Facebook Home
Facebook Home “Start Up Screen”

So how exactly is this innovative/different as to other phones with normal software? A Facebook Home equipped phone differentiates itself from other phones as you turn on the screen. You will see the time and a small circle at the bottom of the phone displaying your current profile picture. If you don’t touch the screen, your news feeds, known as Cover Feed (in Facebook Home), will start displaying and automatically scrolling from one post to another. There is also the option of manually swiping through the feed just incase you come across something interesting. On the bright side each post takes up the entire diameter of the screen, giving you the perfect visual. If a photo is posted then it will lighten up the screen and you have the option of double clicking to enter your comment or to add a like. If it’s a text post, the author’s photo will appear transparent in the background. If you swipe your finger to the right, you now engage in Facebook Messenger, where you can directly speak to your friends, while also seeing and receiving your SMS texts.

If your friends are boring and you’re really not an avid Facebook user then I can see this being very pointless and annoying to you. But if your obsessed with Facebook and constantly stalking an ex-boyfriend or girlfriend or cant get enough from just having it on your computer, then Facebook Home might be right down your alley. Then again, the option for Facebook Home is 100% optional when buying a new phone, so Facebook still allows the customer choose whether they want to adapt to Facebook Home or just use the normal app.

iPhone users, you like the idea? Well unfortunately Facebook Home is an optional feature for Android users only. It won’t be running on any Apple products because apple does not allow other companies to take control of the main functions. Though in Apples basic settings you are allowed to sign into you Facebook and Instagram and be able to share content easily. But that’s as far as it goes with Apples strict policies.

Do you think Facebook Home is differentiating the brand in the right way or setting up for a flop in the mobile world? Was it a bad decision to make software that has opted them from the biggest mobile manufacturer, Apple? What are you thoughts?

 

References:

http://online.wsj.com/article/SB10001424127887323550604578412664150862712.html

 

 

 

 

 

A Race Against the Clock, Again, in Package Delivery

Posted on by f1213cwolf

In this day in age, technology has allowed people to do this in unbeatable times. With the iPhone you can instantly download and start using an app within seconds. People expect things to be done correctly and instantly. People expect to have access to items within minutes not days. Delivery services are trying to keep up with people’s high demand in quick delivery services. Customers are able to purchases items online in mere meets, but are obligated to wait days to see their new purchases. Companies like Kozmo have attempted to shorten the delivery times, but have failed in doing so. The United States Postal Service has decided to take on this challenge.

The USPS has decided to experiment in same day delivery of online orders within San Francisco. This new type of delivery will be called Metro Post. The way Metro Post will work is that it will pick up goods ordered online from participating retails in the city before 2pm and plans to delivery to homes from 4pm to 8pm. In order for this to be successful, the United States Postal Service Metro Post packages will go through a different processing center by being directly passed between Post Service employees. A flat rate will be charged for any packages less than twenty-five pounds, but the pricing has yet to be released.

 

The USPS is hoping that this faster type of delivery will bring in more income. Other companies have already developed fast delivery options. Last Month, Wal-Mart announced that it will do same day delivery orders in a few cities. In addition, in lower Manhattan Urban Fetch showcases over 10,000 products that can be delivered within an hour. There is no delivery fee from Urban Fetch as long as the order is over $100.  Recent news has shared the United States Postal Service has been experiencing troubling times. Their finances have gone from bad to worse.

 

In class, we have discussed the important of customer satisfaction as well as quality. While faster delivery options would appeal to more clients, it’s important to still provide quality products. When things are rushed, more accidents tend to occur. I’m curious to see if USPS will be able to provide fast delivery that is accurate. When packages are being delivered, they are jostled around. It’s essential that USPS remembers to not only deliver products in a timely manner, but to still deliver them in one piece. Do you think people are becoming too impatient? Do you feel that same day delivery will provide quality work? What suggestions would you give the United States Postal Service in order to make same day delivery be successful? Is there a type of inspection process that would beneficial to the United States Postal Service?

 

http://www.nytimes.com/2012/11/11/technology/online-merchants-again-pursue-same-day-delivery-service.html?ref=technology

A College Graduate’s Worst Nightmare

Posted on by f1234erose
C.E.O’s and business executives are turning their backs to the recent college graduates claiming that they are under qualified. Link to NYTimes Article “How to Bridge the Hiring Gap”

In the business world today, college graduates are frightful to enter the workforce because they are convinced that their knowledge and degree will never land them a job good enough to pay off their tuition debt. As of late, executives who are looking to hire this bright new knowledge are claiming that they are unable to find applicants who are qualified for the position they seek. When one tries to uncover this paradox of linking those who need work to those who need workers, one will find that there is a divide that is weakening the success of both aspects.

An Economics graduate from the University of North Carolina stated that although they graduated with a 3.6 G.P.A and degree for a major that was high in demand, they believe that the bashing of their generation will never end causing employers to believe that they will never be able to add value to the company. Looking from a different perspective, a large majority of C.E.Os of companies are backing up their hiring decisions in regards to recent graduates by stating that these recent graduates lack the skills and discipline required in the workplace. A main cause of this is that young employees come into a new job believing that they are automatically entitled to a promotion before mastering the assigned tasks for the position in which they started. Executives are trying to encourage young hires that rotating through departments and letting the managers monitor their progress step by step will let them prove their abilities. Managers, executives, and CEOs who are hiring are warning recent college graduates that training programs will only recruit applicants will immediately applicable skills due to the fact that they no longer have time to hire bench strength.

The dilemma of hiring new college graduates proves that  management operations is changing up the game. The basic management functions of planning, organizing, staffing, leading, and controlling will no longer apply to the recent college graduates unless they are truly ready to work from the bottom to the top. If we go by the textbook, staffing is performed effectively by following proper recruitment procedures and then selecting the candidate that is most qualified in meeting all the job requirements. The major ethical decision I contemplated while reading this article is whether this treatment is fair for the recent college graduates. If one is over-qualified for an entry position within a company should they be forced to rotate through departments being encouraged by employers to learn knowledge in which they have already acquired?

 

The Battle: Popular vs. Unpopular

Posted on by f1224jwu

 

During one of your shopping trips, had you ever need to make a decision on whether to  buy a store brand or a name brand? Well I know I had that dilemma whenever I went shopping because I want to get the most out of what I had paid for. I often find myself comparing the quality of the products by looking into the ingredients it is made out of. Whenever I am unsure I usually go for the name brand because they are well known, which means the quality is ensured right? This might not be the case because the unpopular store brands can actually be a comparable quality to name brands.

As we have discussed in class, the quality of a product is subjective. The customer’s expectations are influenced by three factors which are what you hear from others, how it meets personal needs, and past experiences from products. These expectations lead to the objective quality and the perceived quality. I have high expectations for name brands, because I was often told they are made with better quality than store brands. From my past experiences, store brands often have minimum quality compared to name brands which left me not satisfied. This often led me to always choose name brands because it is a safer choice, even if it costs me more.

I have read an article titled “Store-brand vs. name-brand taste-off”, where two products of the same type are compared  from either store or name brand by surveying consumers. As a result, many of the store brands are a comparable alternative to the name brands. The taste sensory test between the name and store brand resulted in a tie 10 times, name brand had won 8 times, and the store brand had won once. The quality is almost the exact same and makes it affordable for consumers.

The difference between store brands and name brands are how they were manufactured, which reflects on quality of the product itself. Name brands cost more because the companies invested money in the product for advertising, development, and research. This gives a better reputation and ensures quality of their product to their consumers. Whereas the store brands has little to no information available on where there product came from and is often sold for a lower price because they are not known. The qualities in both products are almost the same. Store brands should be given a chance and it will help you save money.

 

Questions:

  • Would you rather purchase name brand or store brand products? Why?
  • Do you think name brands guarantee quality of the product?
  • How much trust do you have in store brands over name brands?
  • What are your expectations in store brands?

 

Article: http://shopping.yahoo.com/news/store-brand-vs–name-brand-taste-off.html

Walgreens Inventory Management System

Posted on by f1234crobinson

 

As early as 1994, Walgreens has been ahead of its competitors regarding inventory systems. Taking on new technology, which is defined as SIMS technology (strategic inventory management systems), which previously had not been applied to the pharmaceutical sales industry. This early technological approach to dealing with issues of inventory, such as over and under stocking, greatly benefitted Walgreens in the long run. This benefit was able to be transmitted to consumers as well as net profits for Walgreens due to their ability to track their inventory in all facets of its movement. The systems implemented by Walgreens allowed it to eliminate a great deal of its excess as well as virtually eradicate under stocking. However ultimately, what was most significant is what this process allowed Walgreens relative to its consumers. Walgreens, as a result, managed to cut its customer wait-time in half.

Walgreens has been able to use this basis of efficient to expand to over 4000 locations in ten years. Moving from a locally recognized Chicago pharmaceutical retail company to a major corporation, which many argue in large part is associated with its focus on inventory management. Because Walgreens monitors its inventory through every step of its process it is more difficult for anything to be lost in addition this data collecting process, which is becoming more and more utilized allows Walgreens to stay ahead of the curve.

Walgreens has been able to become the company it is today as a result of its constant revising and tireless focus on technological internal opportunities in the inventory and customer care sectors. It is this technological focus that has lead Walgreens to become a major market share holder per the NAICS able to hold it’s own against CVS and RiteAid while acquiring smaller scale pharmaceutical retailers.

 

http://www.fundinguniverse.com/company-histories/walgreen-co-history/

http://www.hollandcs.com/retail2.html

 

Hold on to your Seats!!! We’re Going Down!!

Posted on by f1213spalreddy

 

 

 

If the airline industry can’t properly maintain the inside of a plane, how can we trust them to take care of the outside of the plane?

 

Recent financial troubles have not been the only source of difficulties for American Airlines.  The airline is now experiencing complications with their seats.  “A Boeing 757 from Boston to Miami carrying 175 passengers diverted to New York’s John F. Kennedy Airport on Saturday when three seats in row 12 came loose shortly after takeoff.  A second American Boeing 757 returned to JFK on Monday morning after a similar seat issue was discovered” (CNN).  This kind of quality oversight could be the straw the broke the camel’s back for American Airlines.

Initial claims pointed at the saddle clamp “improperly installed on the foot of the row leg” (CNN).  Due to this improper diagnosis, American Airlines inspected a total of 47 Boing 757 Airplanes that were using this type of clamp.  Through this inspection, American Airlines found “that six — including the two involved in the recent diversions — had seats that were not properly secured” (CNN).  It was later discovered that the clamps were not the source of the problem.  Even though this problem was misdiagnosed, it led to a discovery of improper equipment.  Would the faulty equipment been discovered if the problem was diagnosed correctly the first time?   Or did this error lead to a great deal of lost revenue, time, and labor.  These are the types of things that are not in excess for a company dealing with bankruptcy.

The financial implications of mismanaged time and resources are pretty severe for a company with major financial woes.  American Airlines had to ground almost 50 of their Boeing 757 planes.  This is on top of the problem American Airlines is having with their labor force.  American Airlines is in a difficult battle with their pilots union.  The airline suspects that pilots have been filing frivolous reports to cause massive slowdowns.  This slowdown is composed of 12,000 delays and 1000 canceled flights within the month of September.  The question here is whether or not the pilots have been leveraging false safety concerns to improve their union position.  Regardless of the validity of these claims, the airline must address each concern to avoid an even bigger situation.   Being a major airline, American Airlines must deal with problems coming from all directions.  Not only must American Airlines worry about the problems of their own employees, they must also worry about their manufacturers and the partners of their manufacturers.

More and more companies work with various manufacturers to supply them with the parts and pieces required to complete their final product.  It is almost impossible to find a major manufacturer that creates all of the pieces in house that are needed to complete an intricate product.  Many reach out to other manufacturers that specialize in that specific part/piece.  With all of these various pieces, it is very difficult to insure the quality of every one of these different parts.

The seats in question were manufactured by Weber Aircraft.  This Texas based company “manufactured the seats for American’s 757 planes, also made seats for 25 other airlines, including Delta Air Lines, United Airlines, Air Canada and Korean Air Lines”(Martin 2012).  To prevent future problems and issues, the FAA has essentially demanded that the various airlines rigorously inspect their planes using the 11 Weber seat models.  Over time we have learned that in this global economy it is necessary to make manufacturing partnerships.  However, in this case, it is evident that there is a complete lack of quality management.  How can an industry with so many moving parts avoid situations like this?

 

 

http://www.chicagotribune.com/business/breaking/la-fi-mo-faa-recommends-seat-inspections-20121105,0,5493337.story

http://www.cnn.com/2012/10/02/travel/american-airlines-problem/index.html

Piracy – Killing the Mobile App Industry

Posted on by f1213asiddiqui

 

There are millions of people who download paid-for mobile apps for free. It has made a big impact on major companies such as Apple and Google. The article talks about a popular app that many of you probably heard of called Plague. Plague is a game that lets players infect a virtual world with pathogens. Within days of releasing the game to the Apple app store, hackers made it available online for free. Up to 35% of the game’s downloads have been illegal, but the game has gotten 1.6 million paid downloads. Had those illegal downloads been paid for, the app would of generated $500,000 more.

There is an obvious issue in pirating when it comes to music, movies, and video games, and now pirates have turned to the app industry, making a significant dent in mobile-app store sales. There are many ways to steal an app such as copying its code and publishing it on an online forum or legitimate app store. Sales would actually be 20% – 50% higher if it weren’t for illegal downloads.

Google, Apple, and others have been increasing security of their app stores by using process improvement, as discussed in class. Google started offering encryption keys along with paid apps to verify the app is being used on the device it was paid for. Many new game publishers are paying for anti-tampering tools to alert developers if hackers are trying to modify an app to steal it. The tools can also prevent the apps from working properly or redirect the user to Apple’s app store.

The majority of app developers do not use anti-piracy tools besides basic ones provided by the stores that sell their apps. It seems to me that it’s not worth it for most developers because some tools will make users go through extra verification steps, making apps more difficult to download and use.  A lot of developers are using a freemium approach, where they have ads on the app for the customers who do not want to purchase it, and ad-free version for those who do purchase it. Also, the people who download the apps illegally will have the ads version.

The developer of Plague says that he “hopes to convert pirates into paying customers by luring them with new features and updates.” In my opinion, I do not think that it will make a major impact by doing that, but it will definitely help a little bit. The article also states that piracy helps promote marketing and advertising for app developers. Overall, piracy has a big impact on the $10 billion dollar app industry

Do you think developers should invest more money to eliminate piracy?

Does piracy help promote marketing and advertising?

Do you think by adding new features and updates to apps, it will help decrease piracy?

 

Let me know how you guys feel about the topic. Here is the link to the article: 

http://www.businessweek.com/articles/2012-11-01/piracy-cuts-into-paid-app-sales#r=nav-r-story

iPad Mini, just one of the newest additions to the Apple familyT

Posted on by f1223npatel

 

The iPad Mini just came out this weekend and as always they had a line waiting outside the door. It is sold for around $329 in stores all around. According to CNET.com, it takes only $188 dollars to manufacture. I found this really interesting because it got me thinking of how much money  they can make off every product. There are differneces between how much it takes to make a 16 gb compared to the 32 gb and 64 gb iPads. It costs another $80 dollars for the iPads with more memory in them. They also sell for $429 for the 32gb and $529 for the 64gb.

The iPad Mini looks great, but is it worth buying is what I have been thinking about. Apple has been known for their superior products and are leading their competitors which is the Google Nexus, Amazon Kindle, and the new Microsoft Surface. I think the product will do very well in today’s market because Apple has a reputation of having great products.  Only Apple has come out with a product of their tablet and making a miniature version of it. I think it is a good idea, but the question is, will it sell to their expectations? They are selling their product over $100 dollars more than their competition, and Apple assumes they can do so because you pay more for quality and a credible name. I believe thats why they are charging a significant amount more than other competitors, but they can do so, don’t you think?

It is unbelievable on how much money Apple is making off of their products. The come out with something new throughout the year every year. They have expanded since they started in ’76 and keep on expanding. The net worth of Apple a decade ago was $10 billion and the net worth as of 2012 is close to $500 billions dollars. It is crazy  to think of all that they have done in the last 10 years. I feel as though Apple is just getting bigger, they have not peaked and are still in their prime. They are going to have many new products coming out, and for now, it is the iPad Mini

Would you guys feel about the iPad Mini? Do you think you will consider buying it at any time? How do you feel about Apple and their expansion into one of the greatest companies in history?

 

http://news.cnet.com/8301-13579_3-57544850-37/ipad-mini-costs-at-least-$188-to-build-teardown-reveals/

High Quality Students Being Endangered!

Posted on by f1212klopez

Previously discussed in class this past week was the topic of the students being the finished products of schools. In a way that the professors and the materials they use to teach students can be seen as employees working on a product and the final product being the type of quality student received at the doors of employers. The students overall knowledge and preparedness upon graduation can serve as the measurable quality of the school’s professors and materials used.
One can say that overall the way professors teach is changing with time and technology advancements, but is it moving in the proper direction to result in the highest quality student possible? That can be argued both ways and it is all beginning in the earlier stage of the process line of the students, back to K-12 grades, where all the essential quality procedures have to be conducted no matter what.
Through advancements in technology the materials used by teachers in K-12 have been changing from regular take home textbooks to leave at school textbooks to virtual at home learning. Many cannot complain about that, the book bag load is lighter and means less homework to others, is that the road that education wishes to take? The big change to this is being caused by the lack of funds to purchase and keep textbooks in the classroom for all the students. That is why school districts are being forced to look at other means and types of material to use in the education of the students.  Many parents like Paul Lewis, from the article describe their concern with not seeing their child do homework at home because now it has to be done at school since there is a limited amount of textbooks that can be used. Questions are rising to whether this new method is helping the students or decreasing their chances for the future.
To aid the teachers and assist in teaching where the lack of funds become an issue there is a new program called Common Core that is being used in the classroom to measure standard and ensure teaching is being done. Common Core is a program that has been recently released and is being used as a standard guide that is set at a customized level by each state. The point of the program is to set educational standards for all teachers to follow and be teaching the students, even for those with no textbooks to at a level with the rest.  Many doubt the relief that Common Core is suppose to provide due to its lack of sufficient evidence that it will help close the gap with schools that lack textbooks and methods to teach students without homework and through virtual methods. In many ways Common Core can be seen in similarities to Six Sigma and setting standards and expectations to be met by the teachers regardless of size and resources on hand.
But as Vicki Ferguson the director of teacher education at the University of Science and Arts Oklahoma states, “Time will tell. Hopefully, this will push kids to read at or above the college level.”

Do you think that setting Common Core across the board for all schools to follow result in better type of quality students? Or does something else need to be done in order to help schools remain at standard regardless of textbooks across the nation?

http://asq.org/qualitynews/qnt/execute/displaySetup?newsID=14783
http://www.corestandards.org/