Human Resources and job design is one of the ten critical decision areas of operation management. Human Resources play a major role in the success of any operations management of a company. Human resources supply an organization with its employees and take care of administrative issues such as payroll, on-job training, rewards and other vital matters. It forms the fundamental basis for any operations management system.
Based on the company’s requirements, job descriptions should be tailored and accordingly the selection process starts. HR fills the positions with effective workers who are professional, efficient and have the right work skills. Each employee should be aware of his job description and what is expected of him. Some companies do not have a clear job description, no communication of expectations and responsibilities and therefore, employees have little understanding of their job role and feel confused and disorganized. A strong communication path should exist between the management level and its employees.
For a successful business, great emphasize should be placed on HR because they form the base for any organization. Employees are a company’s first customers. They should be treated with fairness and rewarded as they go up the career ladder. A career path for each employee should be drawn and clearly communicated. Dissatisfied employees could generate bad business practices and dissatisfied customers. Keep them happy and your business will blossom.
I have included below a link for an interview with Steve Jobs. This interview was presented and discussed in one of our work meetings and wanted to share with you. He states two main factors for the success of any organization. One is hiring people who have passion for what they do. Steve Jobs mentioned that people who have passion and love their job would never tire from hard work. To reach success, a lot of hard work and long stressful hours is required. People who don’t have passion for their jobs lack the enthusiasm to work for long hours to accomplish the company goals.
Another success factor is hiring the right talent for the right job. Many times you find the wrong person in the wrong job which results in job errors and customer dissatisfaction. Some companies opt for cheap labor to fill positions instead of paying more for qualified workers, not realizing that in the long run their investment would pay off. Invest in your human resources to achieve success in the long run.
I end this article with a tribute to a great mentor who inspired nations, Steve Jobs. Steve Job’s Interview link: http://www.youtube.com/watch?v=KuNQgln6TL0